Terms and Conditions

Welcome to 11xplay! These Terms and Conditions govern your use of our platform and services. By accessing or using 11xplay, you agree to comply with and be bound by the following terms. Please read them carefully to ensure a clear understanding of your rights and obligations while engaging with 11xplay’s services. If you do not agree to these terms, you must not use our platform.

1. User Responsibilities

Eligibility

You must be at least 18 years old to create an account and use 11xplay. By signing up, you confirm that you meet the legal age requirement for online betting and gaming within the jurisdiction where you reside.
It is your responsibility to ensure that online betting is legal in your region. By using our platform, you affirm that you are legally eligible to participate in such activities.

Account Information

Users must provide complete, accurate, and up-to-date personal information during the registration process.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
Any unauthorized access or use of your account must be reported to us immediately. 11xplay will not be held responsible for losses or damages caused by unauthorized account use due to your failure to protect your credentials.

Compliance with Laws

By using 11xplay, you agree to comply with all applicable laws and regulations related to online gaming, betting, and taxation in your region.
It is the user’s responsibility to ensure they remain compliant with legal requirements, including reporting winnings to the appropriate tax authorities where applicable.

2. Account Usage

Single Account Policy

Each user is permitted to create and maintain only one account on 11xplay. The creation of multiple accounts may result in all associated accounts being suspended or permanently terminated.
Accounts are non-transferable and must only be used by the person who registered. Sharing accounts with others is strictly prohibited.

Deposits and Withdrawals

Payments made to your account must originate from legitimate and verifiable sources. 11xplay reserves the right to investigate and verify the source of funds.
All withdrawal requests are subject to verification processes to ensure compliance with security and anti-fraud protocols. Processing times for withdrawals may vary and can take up to the stated timeframe detailed on our platform.
Users may be required to provide additional documentation (e.g., identity verification, proof of address) before withdrawals can be processed.

Activity Monitoring

To ensure fair play and the integrity of our platform, 11xplay actively monitors account activity for suspicious or fraudulent behavior.
Accounts found engaging in prohibited activities, such as collusion, use of unauthorized tools, or any other form of cheating, may be restricted, suspended, or permanently banned.

3. Prohibited Activities

Cheating or Fraud

Attempts to manipulate betting outcomes, engage in collusion, or use automated systems like bots to gain an unfair advantage are strictly prohibited.
Accounts involved in fraudulent betting practices will be permanently suspended, and winnings associated with such activities will be forfeited.

Unauthorized Access

Any attempt to gain unauthorized access to other users’ accounts or 11xplay’s systems is strictly forbidden. Such activities will result in immediate account termination and may lead to legal action.

Abusive Behavior

Harassing, threatening, or using offensive language toward other users or 11xplay’s customer support team will not be tolerated. Users engaging in abusive behavior may face account restrictions or termination.

4. Platform Availability

11xplay strives to maintain a 99.9% uptime for its services. However, we cannot guarantee uninterrupted access due to circumstances beyond our control, such as scheduled maintenance, technical issues, or internet outages.
While we take all reasonable steps to ensure platform availability, we are not liable for losses incurred due to temporary interruptions or downtime.

5. Limitation of Liability

11xplay will not be held responsible for losses resulting from system errors, interruptions, or unauthorized account use.
Users acknowledge that all bets are placed at their own discretion and risk. Betting outcomes are final once confirmed.
We shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our platform.

6. Dispute Resolution

Betting Disputes

All bets are considered final once placed and confirmed. If you believe an error has occurred, you may submit a dispute through our customer support team.
Disputes related to betting outcomes will be resolved according to our internal review process. Users are required to provide any requested evidence or documentation to assist in resolving the dispute.

Mediation

For disputes that cannot be resolved through customer service, users may opt for mediation in compliance with applicable legal standards. Mediation decisions are final and binding.

7. Amendments to Terms

11xplay reserves the right to update or amend these Terms and Conditions at any time to reflect changes in laws, policies, or platform features.
Significant updates will be communicated to users through email or platform notifications. Continued use of the platform after changes are implemented constitutes acceptance of the revised terms.

8. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your experience with 11xplay, please feel free to contact us through the following channels:

Email: support@11xplaypro.app
Live Chat: Available 24/7 on our website and mobile app.
Help Center: Visit our online Help Center for FAQs and additional support resources.

By accessing and using 11xplay, you agree to abide by these Terms and Conditions. We value your trust and are committed to providing a safe, fair, and enjoyable betting experience. Thank you for choosing 11xplay!